Terms of service

Effective date: August 17, 2026

1. OVERVIEW

Welcome to MundiPaw. The terms “we”, “us” and “our” refer to MundiPaw, a brand operated by GRUPO SMAKEYG SL.

These Terms of Service govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to these Terms, our Privacy Policy and our Returns and Refunds Policy.

2. ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority in your place of residence to purchase from our store.

You agree to provide accurate, current and complete billing, payment and shipping information. You are responsible for protecting your account credentials and for activity performed through your account.

3. PRODUCTS

We make reasonable efforts to display product descriptions, images, colors and specifications accurately. However, appearance may vary depending on your device and screen settings.

Product descriptions, prices and availability may be changed without prior notice. We may discontinue products or limit the quantities available.

4. ORDERS

Submitting an order constitutes an offer to purchase. An order is accepted when we confirm it and successfully process the payment.

We may reject or cancel an order because of suspected fraud, payment problems, pricing errors, lack of availability or incorrect customer information. If payment has already been collected for a cancelled order, it will be refunded.

Review your order carefully before submitting it. We cannot guarantee cancellation or modification after fulfillment begins.

5. PRICES AND PAYMENT

Prices are displayed in the currency indicated on the website. Applicable taxes, shipping charges and other costs will be shown before completing payment when required.

You confirm that you are authorized to use the payment method provided and that the payment information is accurate.

6. SHIPPING AND DELIVERY

We currently ship within the United States.

Processing and delivery times are estimates and are not guaranteed. Delays may occur because of carriers, weather, incorrect addresses, supply problems or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Further information is available in our Shipping Policy:
https://mundipaw.com/policies/shipping-policy

7. RETURNS AND REFUNDS

Returns, cancellations and refunds are governed by our Returns and Refunds Policy:
https://mundipaw.com/policies/refund-policy

8. INTELLECTUAL PROPERTY

The website’s content, branding, text, graphics, images and design belong to MundiPaw, GRUPO SMAKEYG SL or their respective licensors and are protected by applicable intellectual-property laws.

You may use the website only for personal and lawful purposes. You may not reproduce, distribute, modify, sell or commercially exploit its content without prior written permission.

9. THIRD-PARTY SERVICES

Our store is hosted by Shopify. We may also use payment processors, fulfillment providers, carriers and other third-party services.

These third parties may have their own terms and privacy policies. We are not responsible for third-party websites or services outside our reasonable control.

Sales made through this store are made directly between the customer and GRUPO SMAKEYG SL. Shopify is not the seller of our products.

10. PRIVACY

Our collection and processing of personal information are described in our Privacy Policy:
https://mundipaw.com/policies/privacy-policy

11. PROHIBITED USES

You may not use the website or services:

• For unlawful or fraudulent purposes
• To violate the rights of another person
• To introduce viruses, malware or harmful code
• To interfere with the website’s security or operation
• To collect personal information without authorization
• To copy or exploit the website or its content commercially
• To provide false or misleading information

We may suspend access when these Terms or applicable laws are violated.

12. ERRORS AND AVAILABILITY

The website may occasionally contain errors involving descriptions, prices, availability, promotions, shipping charges or delivery estimates.

We may correct errors, update information or cancel affected orders. If an order is cancelled after payment, the amount collected will be refunded.

13. WARRANTIES AND LIABILITY

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental or consequential losses resulting from use of the website or products.

We are not responsible for failures or delays caused by events outside our reasonable control.

14. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims caused by your unlawful use of the website, infringement of third-party rights or material violation of these Terms.

15. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

16. TERMINATION

We may suspend or terminate access to the services if these Terms are materially violated. Obligations arising before termination remain enforceable.

17. GOVERNING LAW

These Terms are governed by the laws of Spain, without limiting any mandatory consumer rights that may apply in the customer’s place of residence.

18. CHANGES TO THESE TERMS

We may update these Terms by publishing a revised version on this page. Material changes will take effect as required by applicable law.

19. CONTACT INFORMATION

MundiPaw is a brand operated by:

GRUPO SMAKEYG SL
NIF/CIF: B26640292
Address: Calle San Claudio 27, 28038 Madrid, Spain
Phone: +34 910 065 563
Email: admin@mundipaw.com

Questions about these Terms should be sent to admin@mundipaw.com.