Refund policy
RETURNS AND REFUNDS POLICY
Effective date: Effective date: August 17, 2026
Returns
We accept return requests made within 30 days after delivery.
To be eligible for a return, the item must be unused, unworn and in the same condition in which it was received. It must include its original packaging, tags, accessories and proof of purchase.
To request a return, contact us at admin@mundipaw.com and provide:
• Your order number
• The reason for the return
• Photographs of the item and packaging, when requested
If your return is approved, we will provide a Return Merchandise Authorization (RMA), the applicable return address and instructions for sending the item.
Do not return an item to the address shown on the original package. Our products may be fulfilled by different suppliers, and the correct return address can vary by order.
Items returned without prior authorization, sent to an unauthorized address or shipped outside the approved return period may not be accepted.
Return shipping
For returns caused by a change of mind, ordering the wrong item or providing an incorrect delivery address, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the product is defective, damaged in transit or incorrect, MundiPaw will provide an appropriate remedy after reviewing the claim. Depending on the circumstances, this may include a replacement, refund or prepaid return label.
Any applicable return or restocking charge will be disclosed before the return is authorized. We recommend using a tracked shipping service because we cannot guarantee receipt of returns sent without tracking.
Damaged, defective or incorrect items
Please inspect your order when it arrives. Contact us at admin@mundipaw.com within 7 days after delivery if the item is damaged, defective or incorrect.
Include your order number and clear photographs of:
• The product
• The defect or damage
• The shipping packaging
• The shipping label
Keep the item and all packaging until we complete our review. Do not discard or return the product unless instructed to do so.
Exceptions and non-returnable items
The following items cannot normally be returned unless they arrive damaged, defective or incorrect:
• Used, worn, washed or altered products
• Opened consumables, food, treats or supplements
• Personalized or custom-made products
• Hygiene-sensitive or personal-care products once opened
• Products missing their original packaging, tags, parts or accessories
• Gift cards
• Clearance or final-sale items clearly identified as such before purchase
• Hazardous materials, flammable liquids or gases
Some products may have additional return restrictions for health, hygiene or safety reasons. Any product-specific restriction will be displayed on the product page when applicable.
Contact us before purchasing if you have questions about whether an item is eligible for return.
Exchanges
We do not process direct exchanges. The fastest way to obtain another product is to return the original item and, after the return is approved, place a new order.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after the order has been submitted for processing or fulfillment.
If the order has already entered fulfillment or has shipped, it must follow the standard return procedure.
Refunds
We will notify you after the authorized return has been received and inspected.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer or payment provider may require additional time to post the refund.
Original shipping charges, return shipping costs and disclosed restocking charges are non-refundable except when the product was damaged, defective or incorrect, or when otherwise required by applicable law.
If more than 15 business days have passed since we confirmed approval of your refund, contact admin@mundipaw.com.
Lost or refused returns
Customers are responsible for using the authorized return address and following the return instructions provided. MundiPaw is not responsible for items returned without authorization, sent to the wrong address or lost during return transit when a prepaid label was not supplied by us.
Consumer rights
This policy does not limit any consumer rights that cannot be excluded under applicable law.
Contact
For return or refund questions, contact:
MundiPaw
Email: admin@mundipaw.com